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How about if I need to cancel the order before delivery?


If, after having placed your order for goods that are in stock, you have a change of mind for any reason, you may cancel your order at any time prior to delivery. All you need to do is advise us by emailing us at [email protected].


Cancellation for any items that are ordered upon your request, that show a delivery lead time (for example - Delivery Estimate 9 weeks) are at the discretion of Insitu Furniture and may incur any reasonable costs borne by the company. Any changes to specification of original orders must be notified in writing and are not guaranteed.

How about I need to return my order?

Under the Distance Selling Regulations, if you buy items from STOCK online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days after the day of receipt. This includes any delivery charge. If you require us to collect the goods we reserve the right to make a charge to cover collection costs.

How about if Goods are faulty?

In the unlikely event that your goods are faulty, please contact us on 01905 613515, and email the store on [email protected].